Shipping & Returns

Shipping

We ship from within the United States and pack every order carefully so it arrives the way it left us. Most orders are processed and on their way within one to three business days. Once an order ships, you will receive a confirmation with tracking so you can follow it to the door.

Rates

Shipping is simple: free standard U.S. shipping on orders over $95, and a flat $6.95 on everything below that. The rate is shown clearly at checkout before you pay — no surprises added at the end. We currently ship within the United States only.

Carriers & delivery

Orders travel by trusted national carriers, chosen per package for the most reliable route to your address. Delivery times vary with distance and the carrier’s schedule, but most domestic orders arrive within a few business days of shipping. Heavier or bulkier goods may take a little longer, and we will note anything unusual on the product page.

Returns

If something is not right, you may return most items within 30 days of delivery for a refund. We ask that goods come back unused and in their original condition and packaging, so we can pass them along to someone else. Refunds are issued to the original payment method once the return reaches us and is checked. A few things — final-sale items, gift cards, and certain personal-care goods opened for reasons of hygiene — cannot be returned; this is noted where it applies.

Damaged or lost

We pack thoughtfully, but shipping is not always gentle. If your order arrives damaged, or if tracking says delivered and it has not turned up, write to us within a few days and include your order number and, for damage, a photo or two. We will make it right promptly — a replacement, a refund, or a claim with the carrier, whichever fits best. You should never be out of pocket for a problem in transit.

Start a return

To begin a return or exchange, email support@northfieldgoodz.store with your order number and which items you would like to send back. We will reply within one to two business days with simple return instructions. If you are unsure whether an item qualifies, just ask — we are glad to help before you ship anything.