FAQ
Frequently asked questions
What are your goods made of, and how do I care for them?
We favor lasting materials — cast iron, stoneware, solid wood, wool, waxed canvas, brass, enamel, and full-grain leather. Each product page lists what a piece is made of, and our Care & Use guide covers how to keep every material working and looking its best for years.
Can I change or cancel my order?
We pack quickly, so timing matters. If you need to change an address, adjust items, or cancel, email us as soon as you can at support@northfieldgoodz.store. If the order has not yet shipped, we will gladly sort it out; if it is already on its way, we will help you with a return or exchange instead.
Do you include a gift note?
Yes, and it is complimentary. Add your message at checkout and we will tuck a gift note in with the order. We also leave prices off the enclosed slip, so anything you send can go straight to the recipient.
Can you leave prices off a gift order?
Always. The packing slip we include never shows prices, and there is no invoice inside the box. If you would like the order shipped directly to the recipient, just enter their address at checkout and add a gift note.
An item is sold out — will it come back?
Often, yes. Because we work with careful makers, some goods are produced in smaller runs and sell through before the next batch arrives. Where a back-in-stock option is offered on the product page, add your email and we will let you know the moment it returns. You can also write to us and we will share what we know about timing.
Do you offer wholesale or trade pricing?
We do work with shops, designers, and trade partners on a case-by-case basis. Send a note to support@northfieldgoodz.store with a little about your business and what you are interested in, and we will follow up with details.
Do you ship internationally?
Not yet — we currently ship within the United States only. We would like to reach more customers over time; if you are outside the U.S. and interested, feel free to write to us so we can gauge demand as we grow.
Where do you ship from?
We ship from within the United States. Orders typically leave us within one to three business days, and you will receive tracking as soon as yours is on its way.
How much is shipping?
Standard U.S. shipping is free on orders over $95 and a flat $6.95 on orders below that. The exact rate is shown at checkout before you pay.
What is your return policy?
Most items can be returned within 30 days of delivery, unused and in their original condition and packaging, for a refund to your original payment method. A few categories are final sale; those are noted where they apply. See Shipping & Returns for the full details.
Is my payment information secure?
Yes. Payments are processed through encrypted, industry-standard checkout, and we do not store your full card details on our own servers. Your information is handled securely and used only to complete and support your order.
How do I reach a person?
Email support@northfieldgoodz.store and a real person will reply, usually within one to two business days. Whether it is a question about a material, an order, or a gift, we are glad to help.